Entelect BPO: A Partnership of Technology and Transformation

Entelect, founded by Salil Chowdhary in New Zealand, is redefining the BPM industry with advanced AI-powered solutions to enhance global customer service. By integrating Gen AI and automation at every level, Entelect enables clients to scale efficiently and navigate complex consumer landscapes.

 

Our Cost/Call Model is driven by AI, ensuring that clients pay only for effective resolutions rather than idle hours, maximizing cost-efficiency. Entelect’s Gen AI technology personalizes customer interactions, predicts service needs, and identifies trends in real time, transforming traditional BPM into a proactive, adaptive framework that seamlessly aligns with client goals.

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Through AI-powered rural empowerment, Entelect is also pioneering a distributed work model that brings skilled professionals from rural India into the global BPM workforce. This approach not only diversifies the talent pool but also promotes regional economic growth, making each support interaction an investment in local communities.

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Our mission is to drive BPM transformation where technology and human-centered solutions work hand-in-hand to build enduring customer relationships and create shared value across industries.